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Why did I get charged for international support? An international support fee is added to each order shipping to Canada and is designed to offset the higher shipping costs we'll incur should [...]

Do you offer discounts? We do! If you are a part of the military, please take advantage of the coupon codes for $100 off your system we have available to thank you for your service: Navy: gonavy [...]

Do you offer financing? We do! When you check out, PayPal gives you the option to finance your system. At the top of the PayPal card window, there is a Pay Now and Pay Later button. Click Pay [...]

Why won’t my payment go through? If your payment doesn't go through the first time, you might have to contact your bank as they might believe it to be a fraudulent charge. Once your bank [...]

Why was I charged state sales tax? If you live in or are shipping within Texas, we charge state sales tax. If you are shipping outside of Texas, you will not be charged state tax.     [...]

Can I change something on my order after I’ve placed it?     Back to FAQ

What happens if someone isn’t home to receive my order? All of our shipments require a signature upon delivery. If a delivery is attempted and nobody is home, the carrier will leave a door [...]

Do you ship to P.O. boxes or A.P.O. addresses? We also ship overseas and domestically for those serving in the military through APO&FPO. Unfortunately, we cannot ship to PO boxes. Please use a [...]

An item in my order is back-ordered; what do I do? If there is an item that is backordered on your order after you purchase your system, we will let you know immediately what the other options we [...]

Can I use more than one coupon code? Unfortunately, we do not allow coupon stacking on orders.     Back to FAQ